There are certain situations where non or only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 business hours.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We might be able to replace items if they are not fit or incompatible with your application. If you need to exchange, send us an email at firstname.lastname@example.org and send your item to the below address.
To return your product, you should mail your product to:
Xerom Pty Ltd
PO Box 599
Macclesfield SA 5153
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact us at email@example.com for questions related to refunds and returns.